Our Position in the Market

Hailey Furniture positions itself as a High-End service partner for interior designers.

Our role is to help designers protect the work they install in their clients’ homes and ensure everything continues to look perfect long after installation.

We support designers by solving the common problems that happen after furniture arrives in a home.

Common Problems We Solve

• Shipping damage
• Finish issues
• Upholstery adjustments
• Cushion maintenance
• Structural repairs
• Installation adjustments

Instead of these issues becoming frustrations for the client, we resolve them quickly and professionally. 

Fine Furniture Repair

• Wood finish repairs
• Scratch and dent repair
• Structural repairs
• Frame adjustments

Upholstery & Soft Goods

• Seam repairs
• Cushion adjustments
• Cushion fluffing and rotation
• Minor upholstery corrections
• Reupholstery

Furniture Assembly & Placement

We assist designers and delivery teams with:

• Assembly
• Proper placement
• Installation adjustments
• Final furniture positioning

Installation Support

During installation days we can assist with:

• Touch-ups during delivery
• Immediate repair of shipping damage
• Final presentation adjustments

Concierge Services Designers Can Offer Clients

Furniture Aftercare Visits

Scheduled visits to maintain furniture appearance:

• Furniture touch-ups
• Cushion adjustments
• Minor repairs
• General maintenance

Pre-Event Furniture Preparation

Before parties or gatherings we can:

• Touch up furniture surfaces
• Align furniture placement
• Refresh cushions
• Ensure everything looks perfect

Post-Event Furniture Reset

After events we can:

• Repair minor damage
• Restore finishes
• Reset placement
• Maintain furniture appearance

White-Glove Service Standards

Because we work inside clients’ homes, presentation matters.

Our technicians provide:

• Professional uniforms
• Gloves and boot covers
• Furniture protection blankets
• Respectful in-home service

Technicians understand they are representing both our company and the designer.

Our Competitive Advantage

Our administrative team come from furniture manufacturing backgrounds, which means we understand:

• Furniture construction
• Materials
• Finishes
• Upholstery techniques
• Structural components

You cannot properly repair furniture without understanding how it is built.

This expertise allows us to maintain the original craftsmanship and integrity of the piece.

Premium Designer Services

Designer Emergency Repair Service

• Same-day or next-day repair
• Reserved technician availability
• Discreet service

Used when something must be fixed before the client sees it.